Understand Billing & Usage Log in BotSailor | Manage Plan Limits & AI Usage

Keeping a close eye on how you use BotSailor helps you stay within plan limits, avoid unexpected costs, and optimize your automation strategy. The Billing & Usage Log provides a transparent, real-time view of every feature you’ve accessed, how much you’ve consumed, and what limits apply. In this guide, you’ll learn how to locate, interpret, and act on your usage data to get the most out of your BotSailor subscription.

1. Accessing Your Billing & Usage Log

• Log in to your BotSailor dashboard.
• In the top-right corner, click your profile avatar and select Account from the dropdown.
• Navigate to the Usage Log tab to view detailed usage metrics for all modules.
  
  

2. Overview of Usage Log Components

Pro Tip: Modules marked with a Re-count button allow you to manually refresh subscriber or flow counts to ensure accuracy.

3. How to Interpret Key Entries

• Connect Account
  -Limit: Unlimited
  -Used: Number of active channel integrations (e.g., WhatsApp, Facebook, Telegram).
  
  
• Message Credit
  -Limit: Unlimited or plan-based cap
  -Used: Total messages sent across all channels.
  
  
• Bot AI Reply / AI Token
  -Reflects your AI-powered responses; watch the token counter to avoid hitting your monthly AI quota.
  
  
• WhatsApp – Flows
  -Shows how many WhatsApp flow campaigns you’ve created vs. your plan’s maximum.
  
  
• Integration – HTTP API
  -Monitors external HTTP calls; critical if you rely on webhooks or third-party integrations.

Monitoring and Managing Your Usage

1. Set Alerts
   -Subscribe to email or in-app notifications when you reach 80% of any module’s limit.
   
   
2. Re-count Periodically
   -Click Re-count on Subscribers or Sequence Campaigns after major list imports or deletions.
   
   
3. Review Monthly
   -Align usage spikes with your broadcast calendar to identify costly campaigns or automation loops.

5. Billing Implications

• Overages & Upgrades
  -If you exceed a capped module, BotSailor will prompt you to upgrade. Check your Transactions tab for any pro-rated charges.
  
  
• Plan Visibility
  -On the Account page, your current plan name, billing cycle, and next renewal date are displayed above the Usage Log.
  
  
• AI Token Packs
  -AI usage is billed separately if you exceed the included token allowance. Consider bulk AI-token packages to reduce per-token costs.

6. Tips for Optimizing Your BotSailor Usage

• Archive Inactive Bots & Flows
  -Remove or deactivate bots you no longer use to free up flow slots.
  
  
• Segment & Schedule Wisely
  -Break large broadcasts into smaller, targeted segments to spread message credit usage over time.
  
  
• Leverage Free Features
  -Use unlimited modules (e.g., Webchat Bot, Live Chat) for low-cost customer support.
  
  
• Audit Third-Party Integrations
  -Regularly review HTTP API and Google Account connections to close unused endpoints.
  Conclusion
  
  
  

The Billing & Usage Log is your command center for managing BotSailor consumption. By routinely checking your limits, understanding your feature usage, and applying best practices, you’ll maximize ROI, prevent surprises on your invoice, and power smarter automations.
Ready to dig deeper? Visit the BotSailor Pricing page or contact our support team for tailored plan recommendation.

FAQs

What is the Billing & Usage Log in BotSailor?
The Billing & Usage Log is a feature in BotSailor that provides a real-time, transparent view of your feature usage, consumption, and plan limits, helping you manage costs and optimize your automation strategy.

How do I access the Billing & Usage Log?
Log in to your BotSailor dashboard.
Click your profile avatar in the top-right corner and select Account from the dropdown.
Navigate to the Usage Log tab to view detailed metrics.

What information does the Usage Log display?
The Usage Log includes:
Module: Lists BotSailor features or integrations (e.g., Message Credit, WhatsApp – Flows).
Limit: Your plan’s maximum allowance (e.g., Unlimited, numeric cap, or upgrade prompt).
Used: The amount you’ve consumed (e.g., messages sent, AI tokens used).

What does the “Re-count” button do?
The Re-count button, available for certain modules like Subscribers or Sequence Campaigns, lets you manually refresh counts to ensure accuracy after major changes like list imports or deletions.
What are some key entries to monitor in the Usage Log?
Connect Account: Tracks active channel integrations (e.g., WhatsApp, Facebook).
Message Credit: Shows total messages sent across channels.
Bot AI Reply / AI Token: Monitors AI-powered response usage and token consumption.
WhatsApp – Flows: Tracks created WhatsApp flow campaigns vs. plan limits.
Integration – HTTP API: Monitors external HTTP calls for webhooks or integrations.

How can I monitor and manage my usage effectively?
Set Alerts: Enable email or in-app notifications when you reach 80% of a module’s limit.
Re-count Periodically: Update counts after significant changes to subscribers or campaigns.
Review Monthly: Check usage spikes against your broadcast calendar to identify costly campaigns.

What happens if I exceed my plan’s limits?
If you exceed a capped module, BotSailor will prompt you to upgrade. Check the Transactions tab for prorated charges related to overages.

How are AI Tokens billed?
AI usage is billed separately if you exceed your included token allowance. You can purchase bulk AI-token packages to reduce per-token costs.

Where can I see my plan details?
On the Account page, above the Usage Log, you’ll find your current plan name, billing cycle, and next renewal date.

What are some tips for optimizing BotSailor usage?
Archive Inactive Bots & Flows: Deactivate unused bots to free up flow slots.
Segment & Schedule Wisely: Split large broadcasts into smaller, targeted segments to manage message credits.
Leverage Free Features: Use unlimited modules like Webchat Bot or Live Chat for cost-effective support.
Audit Integrations: Regularly review and close unused HTTP API or Google Account connections.

Where can I learn more about BotSailor pricing or get support?
Visit the BotSailor Pricing page or contact the support team for tailored plan recommendations.